A BPO trains 6,000 agents. We built the simulator that grades every one.
A leading Indian BPO — running Fortune 500 contact centres — needed to train new agents without burning real customers. We built a training simulator where an AI customer plays every persona and every reply is scored live, so agents are floor-ready before a single real call.
What changes when agents train against an AI customer.
New agents learn on simulated calls, not live ones — and every one is graded the same way.
An AI customer takes the practice calls, so agents rehearse against every persona and difficulty before they ever touch a real customer.
Every reply is scored the same way across eight dimensions — greeting, empathy, resolution, compliance and more — so feedback is objective, not a matter of opinion.
Certification fires the moment an agent hits B+ on three hard scenarios — no manual sign-off, no bottleneck between training and the floor.
A training simulator where the customer is an AI.
A new agent replies to an AI customer playing six personas — frustrated, elderly, aggressive, budget-conscious and more — across three difficulty levels. Every reply is scored live across eight dimensions (greeting, empathy, resolution, compliance and more). Supervisors get a live view; certification fires automatically once an agent hits B+ on three hard scenarios. It loops into CRM, Telegram, and Sheets.
Four steps, from simulated call to certification.
The agent practises, the simulator grades, and the floor gets someone who is ready.
The agent takes a call
A new agent takes a simulated call with an AI customer persona — no real customer involved.
Every reply is scored
Each reply is scored live across 8 dimensions, from greeting to compliance.
Supervisors coach live
Supervisors watch the session and coach in real time as it happens.
Certification fires
Certification fires automatically at B+ across three hard scenarios — the agent is floor-ready.
How a BPO puts it to work.
The simulator turns training from a cost centre into a repeatable, gradable pipeline.
Train new agents without burning real customers
Agents rehearse against an AI customer through every persona and difficulty, so real customers never bear the cost of learning.
Make coaching objective and consistent at scale
Live 8-dimension scoring grades every reply the same way — the same standard for the first agent and the six-thousandth.
Certify floor-readiness automatically
Certification fires at B+ on three hard scenarios with no manual sign-off, so ready agents reach the floor without a bottleneck.
Onboard faster, protect the customer experience, certify with confidence.
Whether you run a contact centre, a BPO, or any high-volume training floor, it starts with a conversation. Let's talk.