A whole state's tourism desk, on WhatsApp.
A state government tourism board in India put its entire tourism desk on WhatsApp. Citizens and tourists get instant, accurate answers around the clock — and every question is captured as data the department can act on.
What changes when the tourism desk lives on WhatsApp.
A government helpline can only answer what it has hands for. A WhatsApp concierge answers everyone, every hour, and remembers it all.
Questions about places, permits, timings, and travel no longer wait for office hours — the agent replies the moment someone messages.
One number can hold a thousand conversations at once. No queue, no busy tone, no staff burning out on repeat questions.
Each conversation lands in a shared sheet, so the department finally sees what tourists actually ask for — and where to invest.
A concierge on WhatsApp, a CRM the staff can see.
Government WhatsApp AI agents answer citizen and tourist questions, backed by a shared Google-Sheet CRM with Make.com read/write scenarios so staff can see and act on every conversation.
Nothing is a black box. Officers watch queries arrive, step in when they want to, and keep the record the department already trusts.
Three steps, one WhatsApp number.
No app to install, no portal to learn. A message in, an answer out, and a record the department keeps.
A message arrives
A tourist or citizen messages the tourism WhatsApp number with any question.
The agent answers
The AI agent answers and, where needed, reads and writes the CRM via Make.com.
It's all logged
Everything is logged to a shared sheet the department can act on.
How the department puts it to work.
This isn't a chatbot bolted on for show. It's a service channel that scales public help and returns real data to the people running tourism.
Serve citizens and tourists at scale
Handle thousands of conversations at once without adding phone lines or staff — everyone gets a fast, consistent answer.
Capture real tourism-demand data
See what people actually ask for — destinations, permits, seasons — and plan promotion and services around real demand, not guesswork.
Modernise a government service channel
Bring an AI front door to public tourism without ripping out systems — it runs on the WhatsApp, Sheets, and Make.com the team already knows.
Government-grade AI, delivered. Let's talk.
We built this for a state government tourism board in India. If you run a public service or a brand that needs the same, it starts with a conversation.