A state government tourism board in India put its entire tourism desk on WhatsApp. Citizens and tourists get instant, accurate answers around the clock — and every question is captured as data the department can act on.
A government helpline can only answer what it has hands for. A WhatsApp concierge answers everyone, every hour, and remembers it all.
Questions about places, permits, timings, and travel no longer wait for office hours — the agent replies the moment someone messages.
One number can hold a thousand conversations at once. No queue, no busy tone, no staff burning out on repeat questions.
Each conversation lands in a shared sheet, so the department finally sees what tourists actually ask for — and where to invest.
Government WhatsApp AI agents answer citizen and tourist questions, backed by a shared Google-Sheet CRM with Make.com read/write scenarios so staff can see and act on every conversation.
Nothing is a black box. Officers watch queries arrive, step in when they want to, and keep the record the department already trusts.
No app to install, no portal to learn. A message in, an answer out, and a record the department keeps.
A tourist or citizen messages the tourism WhatsApp number with any question.
The AI agent answers and, where needed, reads and writes the CRM via Make.com.
Everything is logged to a shared sheet the department can act on.
This isn't a chatbot bolted on for show. It's a service channel that scales public help and returns real data to the people running tourism.
Handle thousands of conversations at once without adding phone lines or staff — everyone gets a fast, consistent answer.
See what people actually ask for — destinations, permits, seasons — and plan promotion and services around real demand, not guesswork.
Bring an AI front door to public tourism without ripping out systems — it runs on the WhatsApp, Sheets, and Make.com the team already knows.
We built this for a state government tourism board in India. If you run a public service or a brand that needs the same, it starts with a conversation.